Privacy Policy
Thanks for visiting WeAreCognitive.com.
Please find below our Fair Processing Notice and our Cookie Policy and Legal Information
Fair Processing Notice
The Basics
1. Introduction
This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously and are committed to safeguarding the privacy of our website visitors which means that we never sell lists or email addresses.
2. Changes and updates
We may change this Privacy Policy at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy. Our electronically or otherwise properly stored copies of this Privacy Policy are each deemed to be the true, complete, valid, authentic, and enforceable copy of the version of this Privacy Policy which were in effect on each respective date you visited the Website.
3. Scope
This Privacy Policy is effective with respect to any data that we have collected, or collect, about and/or from you, according to our (Terms of Use).
4. Questions & Concerns
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:
Cognitive Media Ltd
Attn. Rob Coward Business Manager
PO Box 792
Folkestone
Kent
CT20 9LL
United Kingdom
Phone: +44(0)1303 253 693
Email: rob@wearecognitive.com
5. Our Cognitive Cookie Policy
By using our website you consent to our use of cookies in accordance with the terms of this policy (see cookie policy below)
6. Our Email Newsletter
This website operates an email newsletter program, used to inform subscribers about news, products and services supplied by our company.
Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. All personal details relating to subscriptions are held securely and in accordance with the General Data Protection Regulations (GDPR) 2018.
Our email marketing campaigns are run through Mailchimp. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign.
Under GDPR you may request a copy of all personal information held about you by this website and its email newsletter programme. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
User email campaigns
We automatically place single pixel gifs, also known as web beacons, in every email newsletter sent by us through Mailchimp. These are tiny graphic files that contain unique identifiers that enable us to recognize when our newsletter subscribers have opened an email or clicked certain links. These technologies record each subscribers email address, IP address, date, and time associated with each open and click for a campaign, the clicking of links within the email content, times, dates and frequency of activity. This Subscriber activity is tracked and stored in the Mailchimp database for future analysis and evaluation. We use this data to create reports about how an email campaign performed and what actions subscribers took. This information is then used to refine future email campaigns and supply the user with more relevant content based around their activity
7. Contact Forms
We use contact forms to get information from you should you wish us to call you back and keep in touch with you about our services. This may include, but is not limited to, your name, email address, company name and phone number. All of this data is processed by SquareSpcae and sent to a data sheet
8. Purchasing
We sell some items as digital downloads and some as shipped products. We use Squarespace to administer the shopping cart and Stripe to administer our payment transactions through the website. We will only collect information relevant to allow Stripe to take a payment and for us to ship you the product. All transactions and bills will be held for the period required under HMRC VAT laws but we do not receive or retain the full credit card details ourselves.
If you pay for our services or products by credit or debit card other than through the website, for example over the telephone, we will use SagePay to process the transaction. All transactions and bills will be held for the period required under HMRC VAT laws and all card details will be destroyed when the transaction has been successfully completed.
Your Information
Collecting personal information
We may collect, store and use the following kinds of personal information:
1. Information about your computer and about your visits to and use of this website (including, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
2. Information that you provide to us when registering with our website or on our contact form
3. Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including, your name and email address)
4. Information contained in or relating to any communications that you send to us or send through our website (including, the communication content and meta data associated with the communication)
5. Any other personal information that you choose to send to us (Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.)
Using your personal information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We do not sell your information to third parties for the purpose of their or any other third party's direct marketing.
We may use your personal information to:
1. Administer our website
2. Personalise our website for you
3. Enable your use of the services available on our website (such as the shopping cart)
4. Send you non-marketing commercial communications
5. Send you email notifications that you have specifically requested
6. Send you our email newsletter, if you have requested it (you can unsubscribe at any time if you no longer require the newsletter)
7. Provide trusted third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)
8. Deal with enquiries and complaints made by you relating to our website
9. Keep our website secure and prevent fraud
Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website. We will not, without your express consent, supply your personal information to third parties
Disclosing personal information
We may disclose your personal information to, any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy and according to the GDPR 2018.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
1. To the extent that we are required to do so by law;
2. In connection with any ongoing or prospective legal proceedings;
3. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
4. To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5. Except as provided in this policy, we will not provide your personal information to third parties.
Retaining personal information
This Section sets out our data retention policies and procedures for our website, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
1. To the extent that we are required to do so by law;
2. If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
3. Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password-and firewall-protected) servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Compliance
International data transfers
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated
Access
We will give an individual access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about an individual from our servers at your request. There is no charge for an individual to access or update their Personal Information.
Security
Notice of Breach of Security
If a security breach causes an unauthorized intrusion into our system that materially affects you then we will notify you as soon as possible (with 48 hours) and later report the action we took in response.
Safeguarding Your Information
We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.
Our credit card processing vendor uses security measures to protect your information both during the transaction and after it is complete.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. We have no control over, and are not responsible for, the privacy policies and practices of external websites
Third party systems
Cognitive uses Mailchimp, Office 365, SagePay, Stripe and Squarespace to store customer data. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Cookie Policy
By using our website you consent to our use of cookies in accordance with the terms of this policy.
What Are Cookies
As is common practice with almost all professional websites our site uses cookies which are tiny files that are downloaded to your computer to improve your browsing experience and to allow for statistics on the website to be captured. If we did not use cookies then certain elements of the websites functionality would break. This website uses cookies to help make the user experience better. These statistics do not include your personal details or any other information that identifies you unless you fill in a contact form, newsletter subscription, survey or if you make a purchase. By using this website, you consent to the use of such cookies.
The Cookies We Set
Cookies set by the website owner or service provider (in this case, Cognitive) are called “first party cookies” these are:
Built-in website cookies: This website is built on the SquareSpace platform. SquareSpace may use cookies which are necessary for the proper operation of their system, and to track the usage of this website in order to help the site owners understand how the site is being used – and ultimately provide an improved user experience.
Newsletter Cookies: This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
E-commerce cookies: This site offers e-commerce or payment facilities through Stripe and some cookies are needed to ensure that your order is remembered between pages so that we can process it properly.
Survey cookies: We may also offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Third Party Cookies:
Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as interactive content, shopping cart and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services
Google Analytics: Like most professional websites this site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. The software will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information: http://www.google.com/privacy.html
Social Media Cookies: We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. The following social media sites including; Facebook, Twitter, Instagram, and LinkedIn will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Disabling cookies:
If you wish to restrict, block, or delete the cookies that are set by this site or any other website, you can do this through your browser settings. You can find out how to do this through your browser's Help function, but be aware that blocking cookies may reduce the functionality of some websites.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.
The date at the bottom of this Cookie Statement indicates when it was last updated.
More Information
Hopefully that has clarified things for you and if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Legal Information
Cognitive Media Limited is incorporated in England and Wales. Its Registration Number is 5154146 and its VAT number is 862 4806 12. The Registered address is 147 Station Road, North Chingford, London E4 6AG.
Accessibility
We have made this website as accessible as we can, if you have any trouble accessing any part of the website, please contact us to let know..
Copyright
Reproduction of part or all of the contents of this website is prohibited. No part of this website may be copied, stored in a retrieval system, or transmitted in any form or by any means without the prior written permission of Cognitive Media. Exceptions are made for use of materials where downloads or embed codes are clearly stated, which may be used for non-commercial purposes.
Liability
Every effort has been made to ensure the information contained on this website is correct and up to date. Cognitive Media accepts no responsibility or liability for errors and/or omissions contained within this website and use of the site is purely at your own risk. Cognitive Media will not be liable for any loss or damage which you may incur as a result of your using this website.
Links to other sites from the pages of this website are for information only and Cognitive Media accepts no responsibility for any material on any third party website which is linked from or to this website.
We may change the information on this website at any time without informing you in advance. We may also change these terms and conditions by simply updating this page.
Updated: 11 May 2018